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Business Phone System Features

Our Cloud VoIP Phone System service has a huge range of features and is constantly growing to meet our customers business and office VoIP phone system needs.

VoIP Phone System

  • HD Quality Calls

    Unrivalled high definition audio calls via our VoIP phone system.

  • Call Encryption

    Increased security for voice calls over your business phone system

  • Music On Hold

    Make sure your business sounds the best with our hosted VoIP music on-hold features.

  • Voicemail

    Create voicemail mailboxes for individuals or teams of users.

  • SIP Trunks

    Configure SIP Trunks to send calls to your own on-premises hardware PBX.

  • Video Conferencing

    Use our video conferencing solution to connect with your team wherever they are in the world.

  • Phone Number Transfers

    Transfer in your existing phone numbers to benefit from our low call rates.

  • User Extension Management

    Easily manage your users and extensions from your online dashboard.

  • Audio Library

    Comprehensive audio library features to use with your cloud phone system.

Your Device, Your Way

  • iOS, Android Apps

    Free VoIP calling app for all Android and iOS phones.

  • Windows, Mac and Linux Apps

    Free VoIP calling app for Windows, MacOS and Linux operating systems

  • Browser Based Phone

    Free browser-based softphone app for VoIP calls.

  • Use Any Hardware

    Use the VoIP phone or hardware that you want to with our VoIP phone system.

  • Video Calls

    Conduct video calls no matter your location, without the need for complicated hardware.

  • Fax To Email

    Receive and send email to fax in conjunction with your own business VoIP phone number.

Call Handling

  • Call Forwarding

    Route inbound calls to multiple destinations, features and extensions with smart call routing.

  • Hunt Groups

    Create hunt groups for your teams and departments.

  • Call Assurance

    Full control over acceptance of forwarded calls.

  • Time Of Day Routing

    Extensive Time Diary routing features allow you to route calls based on the time of day and day of the week.

  • Call Screening & Blocking

    Full control over screening and blocking incoming calls.

  • Caller ID Routing

    Effortlessly route inbound calls based on Caller ID.

  • IVR Call Menus

    Create sophisticated touch tone IVR call menus for inbound calls.

  • Dial By Extension

    Allow your callers to get straight through to the extension they want with Dial By Extension.

  • Call Queuing

    Keep callers on the line with our advanced call queue system.

  • Wallboard Statistics

    View your most important business call statistics with custom office Wallboards.

Call Management

  • Call Logs

    See full histories of calls made and received, via your online dashboard.

  • Call Recording

    Enjoy unlimited call recording without the need for additional call recorder software.

  • Staff Presence Indication (BLF)

    Easily see the status of your team with Busy Lamp Field (BLF) indicators.

  • Conference Bridges

    Hold conference calls in virtual meeting rooms and enable callers to participate via unique PIN access.

  • Call Monitoring

    Listen, Whisper and Join calls. Improve your employee training with our Call Monitor feature.

  • Voicemail Transcription

    Receive your voicemail messages in text form, direct to your email inbox.

  • Alternative Caller ID

    Present as phone numbers that aren't yet transferred to us and benefit from our low call rates.

  • Voicemail To Email

    Receive Voicemail messages direct to your email inbox.

  • Short Code Commands

    Access business phone system features via speed dial commands

  • Missed Call Alerts

    Ensure you're always in the loop with missed call alerts.

  • Call Parking

    Free up your phone lines by parking calls and give your customers a comfortable, enjoyable caller experience.

Integration

  • Hardware Provisioning

    Pre-configure your VoIP phone handsets so they're ready to use straight out of the box

  • Click to Dial (Chrome, Firefox)

    Automatically dial phone numbers with just a single click.

  • Roles and Permissions

    Secure access control over your business phone system with member roles and granular permissions for your team.

  • Webhook Notifications

    Receive real-time event notifications relating to your hosted VoIP service via your website or app.

  • Phone Book Manager (Office 365, Google Contacts, Phones and Apps)

    Easily create and import phone book contacts directly to your VoIP phones and apps.

  • Text To Speech

    Easily create audio for voicemail greetings, call routes, voice prompts and more using our text to speech feature.

03301221932

mysupport@my-voip.co.uk

240 Grove Lane

Birmingham

B20 2EY

England